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ATSA would like to thank the following organisations who agreed to review and, where appropriate, make comment on this Code of Practice:
  • Carers NSW
  • Department of Veterans Affairs
  • EnableNSW
  • Independent Living Centre NSW
  • Independent Living Centre Victoria
  • Medical Aids Subsidy Scheme (Qld)
  • OT Australia (NSW)
  • OT Australia (Vic)
  • Physical Disability Council of NSW
  • Spinal Cord Injuries Australia
  • The Spastic Centre
  • Victorian Department of Human Services

Code of Practice for the Australian Healthcare and Assistive Technology Products and Services industry

ATSA’s objective is to implement a self regulating Code of Practice that ensures consistent provision of equipment and services to consumers with disabilities and older people, and that safeguards the interests of all stakeholders. Consumers are private individuals buying goods or services other than for business purposes.

In addition to requirements for contracts with such consumers, this Code also covers business to business contracts. They have been included herein because of the nature of the business carried out. Most of the companies signed up to the Code will sell to a mixture of customers including private consumers, businesses and public agencies (such as the Department of Veterans Affairs or State based funding bodies), however the principles involved, particularly in regard to assessment of the users of products and to the need for good after sales support are similar.

This Code does not override and/or substitute conditions contained within individual Government contracts entered into by ATSA members. In the event of any inconsistency between this Code and any applicable Government contracts or legislation, the contract and/or legislation will prevail to the extent of the inconsistency.

The Code will be reviewed regularly with input from external organisations to ensure its effectiveness.

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